Returns and refunds

It happens.

A product may arrive damaged, there may be a problem, or there may simply have been a mistake in the choice.

That’s not what defines a shopping experience. The difference lies in how what happens next is handled.

For us, customer satisfaction doesn’t end when the product is delivered. That’s why we handle every return or refund request with seriousness, transparency and care, working with you to find the simplest possible solution.

Before you buy, let’s talk

Car glass isn’t just any product.

Every vehicle can have different features and configurations, and choosing the correct product is essential.

So if you have even the slightest doubt, contact us before you buy.

Our team is on hand to check compatibility and help you choose.

We’d rather spend a few extra minutes before the order than make you lose time afterwards.

Because for us, the best return is the one we manage to avoid together.

What if something’s wrong?

If your glass arrives damaged in transit, has a manufacturing defect or doesn’t match what you ordered, you’re not on your own.

They’ll help us quickly understand what happened and handle your request as effectively as possible.

We don’t want you to have to tell the same story ten times. We want to understand the problem and find a solution.

Ordered the wrong glass?

It can happen.

Perhaps the product isn’t compatible with your vehicle, or you simply no longer need it.

In these cases, we just ask you to contact us before sending anything back.

Let’s talk.

We’ll look at the situation together and find the best solution, in line with our terms and conditions of sale.

Where applicable, the product must be:

intact and unused;
returned in its original packaging;
complete with any accessories supplied.

And the refund?

Once we receive the product, we’ll check its condition and, where applicable, issue a refund in accordance with our terms and conditions of sale.

The time it takes for the money to reach your account may vary depending on the payment method used and your bank’s processing times.

At this stage too, if you need any information, you can talk to us.

Why it matters to us

We could simply tell you: “These are the terms. Read them.”

But that’s not how we want to work.

Terms and conditions of sale are important and must be respected. But behind every order there’s a person, a professional, a garage, a car that needs to get back on the road.

And when something goes wrong, that person needs one thing above all: to know there’s someone on the other side listening.

That’s what support means to us. Before the purchase. During the order. On delivery. And even when something doesn’t go to plan.

Trust shows in the difficult moments

When everything works, it’s easy to be satisfied.

A real relationship with a customer is built when something doesn’t go according to plan. That’s where we can show you who we are.

We don’t promise there will never be problems.

We promise something more concrete: when there is a problem, we’ll be there.

Because behind RAS Autoglass there isn’t just a website, a warehouse or a catalogue. There are people.

People who chose to build a company, to put themselves on the line and to take responsibility for their choices.

And above all, people who want you, at the end of every experience, to still be able to say: “I made the right choice.”

Got a question, a return or a problem?

Talk to us.

Tell us what happened. We’ll listen, look into the situation and work with you to find the right solution.

Because for us, support isn’t a page on the website. It’s how we choose to stand by our customers.

RAS Autoglass — even when something goes wrong, we stay by your side.